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Frequently Asked Questions

HomeJab - How it Works

SCHEDULING A SHOOT

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We're available to shoot 7 days per week.

We recommend allowing 1-2 days for scheduling. Once your shoot takes place, your media is edited and delivered in 1 business day. Shoots on Saturday will be delivered on Monday.
For 3D tours, we offer no weekend delivery.

Each type of package differs slightly in length of completion time, but none are over 2 hours long. Every package falls in a 1 to 2 hour range.

 

You do not need to be present at your shoot. You can provide other ways for your photographer to enter the property such as a lockbox. All you have to do is enter these details in the “additional information” section located on your order form.

 

*Please note: Our photographers don't maintain any memberships or subscriptions to any electronic lockbox services so they are unable to access a property via Supra box.

When ordering, there is an option to list the homeowner's email address and phone number as well. They will receive an email confirmation once the shoot is booked.

You may reschedule or cancel by emailing your request to support@homejab.com.

 

Without any fees, you may cancel up to two hours prior to your scheduled time. After 2 hours, a $50 fee will be charged.

 

Weather can be unpredictable sometimes, but we ask for you to be aware of any pending storms/cloudy days. If there is a chance your appointment will be affected by weather we advise to reschedule. A $50 fee will still apply in cases of inclement weather.

Any upgrades or address changes should be emailed to support@homejab.com. To update property page information please see the steps in the Customer Support section of our FAQs.

If you are having trouble resetting your password, please click the following link: “Forgot your password?”.

A complimentary Media Ready Email will be sent with the links to download your media. You can also log in to your HomeJab account at any time to check on the status of your order and access all photos and video.

  • For MLS links please see the steps for this in the Customer Support section of our FAQs.

The packages listed on our homepage are the most popular packages we offer. But, if you do not see exactly what you are looking for you can email your needs to support@homejab.com. We’d be happy to recommend a package or advise the cost of a custom shoot

We do not require any of the shooters to download or obtain the necessary apps or equipment to be used on these forms of locks. Please use a standard lockbox, arrange access for your shooter or request a one day code to provide to your assigned shooter.

Please read the blog post about this here.

SUPPORT

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “Orders”. To choose the property you are interested in, click the green magnifying icon underneath “actions”. From there you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Files” and you will see 3 tabs that say “Online” (low res photo set) “Print” (high res photo set) and “Video”. Click on the folder (Online, Print, or Videos) you are interested in downloading.

 

If you want to download the online or print photo set, you have the choice to download each individual file you are interested in, or you can request a zip file (containing all the files in the set) to be sent to your email. Once the email with the compressed media is delivered to you, click the link provided and the set will automatically download to your computer, most likely in your downloads folder.

 

To download the video, click the tab that says “videos” and click “download”. The video file will save to your downloads folder on your computer.

The photos are sent to you in a zip file, “unzipping” the zip file is fairly simple:

  • MAC:

    • Click the zip file link. This will place the zip file in your finder folder.

    • Double click on the zip file.

  • PC:

    • Press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. You will be able to edit the information shown on the property page. Once those changes are made, remember to click “update property” or those changes will not be saved.

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. This page will have four buttons on the right side that read “Update Property”, “View Order”, “View Property Page”, “View MLS Page”, and “Delete Property”.

 

To get the branded link, click the button that reads “View Property Page”.

 

To get the unbranded link, click the button that reads “View MLS Page”.

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “properties” and then choose the property you are interested in. After clicking on the property, you will be directed to the property page for that listing. At the top right of the video, you will see an icon that says “share video” when you hover your mouse over it. Click that icon and a pop up screen will appear with two text boxes. The first one will show the URL to that page, and the 2nd box will have the embed code for you to copy and paste.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. After you click that tab, scroll down the page and you will see the photos listed. Next to each photo you will see up and down arrows, just drag those arrows to change the order of the photos. If you want to remove the files, you can click "delete", but note that if you delete the files, you are not able to retrieve them. If you want to keep the files, but not have them show on the property/MLS page uncheck the box for "publish". If you want to set a new preview image (property listing thumbnail) just click “set as preview” for the photo you want. To save changes, scroll back to the top of the page and click “update property”.

Sign into your homejab account and homejab.com. Once signed in, the top right corner will say “User”. Click “User” and three choices will drop down: “Dashboard”, “Profile”, and “Sign Out”. Click “Profile”. Here you can update your name, password, account email address, phone number, company name, add assistants to receive media emails, and write a bio. You can also add a profile image by clicking the green button that reads “Change Profile Image” and you can change your logo image by clicking the green button below the profile image that reads “Change Logo Image”.

Metadata is a set of data that describes and gives information about other data. This would be keywords you would use for search engine optimization. When people search online, certain keywords could allow your listing to show closer to the top of the results list. You could use the neighborhood, school district, type of home, etc. Just separate the keywords with commas.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. You will be able to edit the information shown on the property page, including the map location. Once those changes are made, remember to click “update property” or those changes will not be saved.

 

When you update the address/map location, the URL to the property page and MLS link will change to reflect the address change.

 

Please note that if the property is a new construction area, google maps may not recognize the location. You can manually drag the pin on the map and set it in place. Make sure to click “Update Property” to save the changes. Please do not include unit numbers in the address. You can add this in the title of the page.

 

The maps are not links and do not open into any mapping services.

You will be notified via email from HomeJab when your photos and video are ready. You will receive a link to the property page, a link to the unbranded property page used for MLS, and a link to download the online set of photos (for MLS). You are also able to sign into your homejab account to retrieve these links also, as well as download the files (online photo set/low resolution set, print photo set/high resolution set, and video file).

CONTACT US

  • Phone

    • 855-226-8305, Mon-Fri 9am-5pm EST: 

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